Strong troubleshooting and problem-solving skills in hydraulic Component (Axial piston pump & motor, Mobile control valve & Mobile hydraulic system
Attend OEM & End Customer complaint for Field & Zero Km & close the complaint in coordination with Quality team
Fostering internal relationship with internal Service Organizations and other departments
Effective communication and interpersonal skills for interactions with customers and source plant teams
Proto-validation sign -off for various mobile applications like Compactors, Backhoe Loader, Excavator, concrete pump and other construction & mining equipment.
And attainment of KPIs Service TAT for closure of customer complaint.
Handling warranty claim management including submission of 8D, Quad chart -reports & closure of complaints
B.E. / Diploma (Mechanical) with 3-6 years of relevant experience
Should have below skill-set:
- Customer orientation, Products Knowledge, Communication Skills
- Presentation Skills
Knowledge / Specialization / Experience / Expertise
required in the areas like :
In-depth Products Knowledge (Fault finding, trouble shooting, assembly, dis-assembly,
Testing),Technical knowledge, troubleshooting skills, adaptability & Communication
skills
Preferred Industry - Hydraulics
