Customer Management:
Service Business Development of Mobile Hydraulics Machines (Road Construction Machines / Mining Machines / Concrete Machines)
Sales of Service in After Market (from Lead generation to execution and formal closure of contract)
Should have knowledge about various mobile machines and Indian After Market in Construction and similar fields.
Customer relationship management through installed base life cycle
Improving Customer Satisfaction
Service Consultation to customers
Service Marketing & After Market Promotional Activities
Fostering internal relationship with internal Service Organizations and other departments
Market Intelligence
Consolidate Competition Analysis done by ADMs and plan Strategies
Visualize the complete market of respective cluster and plan resources accordingly
Consolidate Market trends captured by ADMs & plan measures
iBase intelligence and continuous development of database
Reports and Planning
After Market - Sales Planning, Strategy formulation & deployment, self-review and attainment of KPIs
B.E. Mechanical with 2 - 6 years of relevant experience.
Preferred Competencies :
Customer orientation
In-depth Products Knowledge (Fault finding, trouble shooting, assembly, dis-assembly, Testing)
Communication Skills
Presentation Skills
Sales Skills (Negotiation, Pricing, Networking, Customer satisfaction obsession, etc.)
Contract / Legal Knowledge
Quality System
Cross-selling know-how and Mindset
Compliance
Sales Coordination/Steering - CRM
Price management
Industry 4.0
Configurators overview
Hands-on SAP, MS-office tools
