Implementation Specialist, Workflow Solutions

Job Title:  Implementation Specialist, Workflow Solutions   Locations:   Dordrecht, London,  Pune     Application Deadline:   May   29.   2026     About Springer Nature         Springer Nature opens the doors to  discovery for  researchers, educators,  clinicians  and other professionals. Every day, around the globe, our imprints, books, journals,  platforms  and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature       About the Role     Springer Nature’s Group Publishing Operations team (GPO) performs and oversees manuscript screening operations across Springer Nature's journals portfolio. GPO also manages the various peer-review systems used by authors,   editors   and reviewers as part of   submit -to-accept processes.        Our 'article-level' activities are   largely supported   by 400+ BPO staff across multiple locations. Our 'journal-level' activities are   largely supported   by ~50 Springer Nature staff across multiple locations, who also contribute to projects in one of three   main areas : technology,   transformation   and quality.      Purpose of the role     The   Implementation Specialist   will manage their own portfolio of journals and partner with Publishing teams to run their journals in a ‘Production-ready’ way, while   facilitating   submit-to-accept workflows and compliance with policies.    In collaboration with the   Manager, Workflow Solutions   (as well as the rest of the Workflow Solutions team and the wider GPO team), the   Implementation Specialist   will also contribute to the definition and maintenance of all GPO workflows and processes, as well as providing stakeholders with expertise on existing processes and potential impact of new initiatives.    Role   Responsibilities    Journal care    Gather system requirements from publishers,   editors   and service providers.    Set up,   maintain   and   administrate   peer review systems.    Conduct presentations and training sessions for internal and external stakeholders.    Ensure quality of article-level activities and act as an escalation point for individual journals.    Develop and   maintain   relationships with stakeholders (Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers,   authors   and service providers) .     Maintain journal-specific records and documentation.    Workflows & Processes    In collaboration with GPO service providers, design, document and   maintain   all GPO processes .     Provide   expertise   on existing processes and advise on the potential impact of new initiatives being considered by the business .     Collaborate closely with GPO’s Training   Programmes   and Quality Assurance teams   to support (respectively) the development of training   programmes   relying on the documentation of GPO processes, as well as the address of quality issues identified as resulting from unclear process documents.    Other responsibilities    Be an advocate for continuous improvement,   quality   and efficiency. Foster a culture of openness,   transparency   and collaboration within the team and with our stakeholders.    Experience, skills and qualifications    Experience   Essential    Contributing to (sometimes interconnected) business projects.    Working with a wide range of global stakeholders.    Desirable     Previous   experience in a publishing and/or support role.    Previous   experience in a role requiring an understanding of user needs with a view to develop solutions that also align with business requirements ( e.g.   Business Analyst).    Skills and Knowledge     Ability to design solutions that meet the business’s needs while striving for   optimum   operational efficiency, and to translate those into clearly documented processes .     Ability to translate the needs of the business and stakeholders into new projects.    Understanding of   publishing workflows.    Excellent   organisation   skills to contribute to multiple concurrent projects and competing priorities.    Excellent written and verbal communication skills; able to communicate with individuals at all levels and on a global scale.    Excellent numeracy skills with proven attention to detail.    Excel and PowerPoint   proficiency .    Good problem solving/logic/analytical skills.    Proactive and able to lead projects alone as well as part of a large group.    Experience of   using Confluence for documentation management   desirable .    Qualifications    Degree or equivalent work experience.    Formal project management   qualification   such as PRINCE2   desirable .   Springer Nature Skills associated with this job profile include   SN-Case Management, SN-Customer-Focused, SN-Data analytics / Quantitative Skills, SN-Decision Quality, SN-Interpersonal Awareness, SN-Process Optimization, SN-Project Management, SN-Publishing Workflows & Systems, SN-Quality Management, SN-Tech Savvy   At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or  a chronic condition , please contact us so we can make all necessary accommodation. Find out more about our DEI work here:  https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion .   For more information about career opportunities in Springer Nature please visit  https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/ .      #LI-ES1     Job Posting End Date: 13-05-2026