Job Title: HR - Retail Operations (Deputy/ Asst. Manager Level)
Experience:
4–5 Years
CTC:
Rs.7–10 LPA
Industry:
Apparel / Fashion Retail
Job Description
We are looking for an experienced
Retail HR Operations professional
to manage end-to-end HR operations across multi-location retail stores. The role will act as a key HR SPOC for retail teams, ensuring smooth people operations, strong statutory compliance, accurate HR data governance, and a consistent employee experience across stores.
Key Responsibilities:
Retail HR Operations
Manage
end-to-end HR operations
for retail store employees across multiple locations, ensuring consistency and zero process gaps.
Act as the
primary HR SPOC
for Store Managers, ASMs, and Retail Ops teams for all HR-Ops matters.
Ensure smooth day-to-day HR support to retail operations with minimal disruption to business.
Payroll & Statutory Compliance
Coordinate with
payroll and compliance vendors
to ensure timely and accurate processing of payroll and statutory compliances including
PF, ESI, PT, LWF, Gratuity, Bonus, and Shops & Establishment
.
Employee Lifecycle Management
Manage the complete employee lifecycle for retail staff including:
Onboarding & documentation
Confirmation & role changes
Transfers (inter-store / inter-city)
Offboarding management including but not limited to final settlements, and absconding cases, Attrition analysis and management
Ensure all lifecycle actions are
properly documented, approved, and audit-compliant
.
Data Governance
Maintain accurate and up-to-date employee data for data sanity on
HRMS (Keka or similar)
including personal /job details, role changes, attendance, and exit records.
Ensure data integrity and support HR reporting, audits, and leadership reviews.
Monitor HRMS workflows and approvals to prevent data leakage or delays.
Employee Queries & Grievance Handling
Address employee queries related to salary, attendance, leave, benefits, and policies within defined TATs.
Handle store-level grievances sensitively and ensure proper escalation, documentation, and closure.
Support disciplinary processes in coordination with Retail Ops, and Legal.
Manpower Planning & Retail Support
Support Retail Leadership with manpower planning, hiring coordination, store staffing, and replacement tracking.
Monitor attrition trends, absenteeism, and staffing gaps at store level and flag risks proactively.
Work closely with TA teams to ensure timely closures of retail hiring requirements.
HR MIS & Reporting
Prepare and share
regular HR MIS
including headcount, attrition, attendance, payroll status, and compliance trackers.
Provide store-wise, city-wise, and AM-wise reports to support decision-making.
Highlight red flags and actionable insights to HR Head and Retail Leadership.
Employee Engagement & Culture
Drive and support
employee engagement initiatives
at retail locations including festivals, recognition activities, and morale-building programs.
Coordinate with stores to ensure consistent execution of engagement calendars.
Governance & Process Adherence
Ensure adherence to HR policies, SOPs, and audit-aligned processes across all retail locations.
Support initiatives aimed at
zero leakage HR operations
by identifying gaps and driving corrective actions.
Desired Candidate Profile
Strong hold on communication
4–5 years of experience in HR Operations, preferably in Retail, QSR, FMCG, or multi-location frontline workforce environments
Strong hands-on experience in
end-to-end retail HR operations
, including payroll coordination, statutory compliance, employee lifecycle management, and store-level HR support
Practical exposure to
statutory compliances
such as PF, ESI, PT, LWF, Gratuity, Bonus, and Shops & Establishment across multiple states
Experience in managing
onboarding, transfers, exits, absconding cases, and attrition analysis
for large retail teams
Strong working knowledge of
HRMS platforms (Keka or similar)
with a focus on data accuracy, approvals, and reporting
Proven ability to handle
employee queries and grievances
with sensitivity, structure, and timely closure
Experience supporting
manpower planning, staffing gaps, and hiring coordination
with TA and Retail Ops teams
Comfortable preparing and analysing
HR MIS
including headcount, attrition, attendance, payroll, and compliance dashboards
High attention to detail with an
audit-first mindset
and ability to identify and close HR process gaps
Strong communication skills to work effectively with
Store Managers, ASMs, Retail Leadership, Payroll Vendors, Legal, and HR Head
Ability to work in a
fast-paced, operations-driven retail environment
with minimal supervision and Strong hold on communication
