We are seeking an experienced and dynamic Housekeeping Manager to join our team in Mysuru, India. In this pivotal role, you will lead and inspire a dedicated housekeeping team while maintaining the highest standards of cleanliness, organization, and guest satisfaction. Reporting to the Assistant Director of Rooms, you will be responsible for overseeing all daily operations of the housekeeping department, ensuring exceptional service delivery, and fostering a collaborative environment where excellence is the standard.
Lead and manage the day-to-day operations of the housekeeping department while ensuring all service standards and protocols are consistently followed and exceeded
Oversee the preparation and maintenance of all guest rooms, VIP suites, and show rooms with meticulous attention to detail and quality assurance
Address guest concerns and complaints promptly and professionally, logging incidents and coordinating with appropriate departments to resolve issues efficiently
Train, mentor, and develop housekeeping staff in proper procedures, equipment usage, and departmental best practices to establish and maintain operational efficiencies
Collaborate with Front Office, Engineering, and other departments to coordinate seamless guest service and proactively resolve emerging issues
Manage housekeeping budgets, inventory, and resources effectively while optimizing cost-efficiency without compromising quality standards
Schedule staff strategically to ensure adequate coverage and maintain service levels during peak and off-peak periods
Implement and monitor health, safety, and sanitation compliance protocols to ensure a safe working environment for all team members
Conduct regular quality inspections and performance reviews to maintain departmental standards and identify opportunities for continuous improvement
Foster a positive, inclusive team culture that motivates staff, encourages professional growth, and celebrates achievements
Minimum 2-3 years of proven experience in a Rooms Division position with demonstrated housekeeping supervisory or management experience
Strong track record of training, team building, and staff development with the ability to motivate and empower employees to exceed expectations
Exceptional organizational and time management skills with the ability to manage multiple projects, priorities, and deadlines simultaneously
Proven ability to work effectively under pressure while maintaining composure, resilience, and a solutions-oriented mindset
Excellent interpersonal and communication skills with the ability to build strong relationships across all organizational levels
Highly results-oriented with strong decision-making capabilities and the ability to take decisive action when needed
Meticulous attention to detail with a standards-oriented approach and commitment to quality excellence
Proficiency in budget management, inventory control, and resource planning
Knowledge of housekeeping standards, protocols, health and safety regulations, and sanitation best practices
Demonstrated problem-solving abilities and proactive approach to identifying and implementing improvements
Flexible and adaptable mindset with the ability to thrive in a dynamic, fast-paced hospitality environment
Strong analytical skills with the ability to assess performance metrics and drive operational efficiency
Commitment to inclusive leadership and creating a supportive, collaborative team environment
