Administration
Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.
Departmental Systems: Ensure implementation of departmental systems set up by Executive Housekeeper. Suggest any improvements if possible.
Preparation of Gate Passes for Lost & Found items for Executive Housekeeper to sign.
Customer Service
Track Guest Satisfaction scores on a weekly basis and focus on areas of deficiency
Meet with guests on a regular basis to ascertain their views on services of the department.
Financial
Ensure all ordering is within the stipulated budget.
Carrying out periodic inventories for linen and supplies and collating the same.
Verify all outsourcing bills before presentation to the Executive housekeeper.
Operational
Ensure correct planning of staff duties via the duty roster
Ensure that all departmental processes are correctly carried out by the team leaders
Oversee the ordering and distribution of operational supplies
