Supervise, train, and develop housekeeping staff to ensure consistent service excellence and adherence to company policies
Respond promptly and empathetically to staff concerns and guest inquiries, resolving issues efficiently
Conduct thorough inspections of guest rooms to ensure they are hygienically clean, safe, and equipped with quality amenities
Develop and implement preventive maintenance schedules to minimize room downtime and coordinate room turnover priorities
Oversee mini bar management, inventory accuracy, and report irregularities, damages, and lost-and-found items to management
Establish and maintain detailed cleaning schedules for all public areas, ensuring consistent adherence to standards
Coordinate with the engineering department on maintenance issues and verify that all equipment and cleaning supplies are adequately stocked
Maintain inventory control of linen and uniforms through regular stock checks and monitor quality and condition, replacing worn items as needed
Proven expertise in staff scheduling, resource allocation, and team supervision
Strong inventory management and stock control capabilities
Strong organizational and time management skills
Proficiency in documentation, record-keeping, and data analysis
Problem-solving and decision-making abilities
Leadership skills with the ability to motivate and inspire teams
Proven track record of supervising and managing housekeeping teams
Experience coordinating with maintenance and engineering departments
Demonstrated success in maintaining high cleanliness and hygiene standards
Experience with guest-facing service and complaint resolution
