About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel
agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and
sense of belonging our people feel every day. This recognition reflects our commitment to a
culture where our teams grow, collaborate, and drive the future of travel technology, while
consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized
the needs of travel agent partners. TripJack’s integrated platform offers content from 750+
airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and
Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and
post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel
booking & management experience for our agent partners.
Key Responsibilities
Holiday & Cruise Operations
Manage
end-to-end holiday bookings
(domestic & international) including
Cordelia Cruises
Design and curate
customized itineraries
based on customer requirements
Ensure accurate costing, pricing, and timely delivery of proposals
Query Handling & Conversions
Handle inbound/outbound travel queries via calls, emails, and other channels
Drive
high conversion rates
by providing personalized travel solutions
Upsell/cross-sell relevant travel products (hotels, activities, cruises, etc.)
Stakeholder Coordination
Coordinate with
internal teams
(sales, contracting, ticketing) for smooth execution
Liaise with
external partners/vendors
(DMCs, hotels, cruise partners)
Ensure seamless booking, confirmations, and service delivery
Customer Experience
Ensure a
smooth and delightful customer journey
from inquiry to trip completion
Proactively resolve customer issues and escalations
Maintain high service standards and customer satisfaction scores
Key Requirements
2–6 years of experience in
holiday packages / travel operations / cruise handling
Strong knowledge of
domestic & international destinations
Experience with
Cordelia Cruises or cruise bookings
is a plus
Excellent communication, sales, and negotiation skills
Strong attention to detail and multitasking ability
Customer-first mindset with problem-solving approach
