The Hybrid Infrastructure Management Services function is accountable for system administration, Cloud Infrastructure administration, server builds, virtualized application support, user support, application support, patching, troubleshooting, break fix, FCR etc. This function is responsible for working with Internal clients across the firm and works closely with other ITS teams.
Work you'll do
Our team in Hyderabad is seeking an Sr Analyst, in HIMS. As an Sr Analyst in this team, the individual is expected to have a strong knowledge of Cloud Administration, system administration, server builds, virtualized application support, user support, application support, patching, troubleshooting, break fix, FCR, AWS/Azure IAM etc.
The candidate will focus on daily operational activities such as ticket resolution, troubleshooting, environment monitoring, report analysis, client support calls. The candidate will also participate in implementations, upgrades, and the day-to-day operations of solutions for a variety of deployment scenarios including demo; sandbox; development and client facing production environments.
Exploring ways of improving processes and procedure to support our clients
Assisting operations, rotation shifts
Work alongside the other teams, to constantly review and where possible, improve our services
Stakeholder engagement and management
Support project workstream deliverables
Acts as a liaison between Infrastructure and Delivery Teams
Represents Infrastructure and enforce Cloud Services standards with global services and/or partners
Also responsible for Patching Linux/Windows servers in our in-house Datacenters, AWS and Azure platforms
Architecting and Provisioning Windows and Linux environments in AWS, AZURE and VMware
Strong understanding of Operating systems (RH Linux and Windows) and troubleshooting methodologies
Need to have good experience in patching Windows/Linux servers
Proficiency in managing application/system upgrades
Knowledge of load balancing technologies (F5, NLB)
Strong knowledge on Active Directory, DHCP, DNS, Cluster environment, Certificate Management
System Administration experience with Windows 2008/2012/2016 and/or Linux Server environments
Understanding of VPN technologies
Understanding of Storage and capacity management
Working knowledge of Microsoft SQL server
Good technical documentation skills
Good communication, client service and organizational skills
Strong knowledge of Service management, Incident, Change and Problem management processes
Demonstrates expertise of IT governance concepts and ITIL Standards
Excellent verbal, written and listening skills
Effective interpersonal communication and customer service skills
Time management and organizational skills
Methodical and detailed approach towards accomplishing tasks
Ability to work with and on teams and with minimum supervision
Ability to work On-Call shifts on a rotating basis
Sound analytical and problem-solving skills
Able to work as part of a geographically separated team
Process improvement tracking and continual service improvement management
Contribute to the creation of technical working documents and procedures
Regularly and efficiently handle the requests and incidents which enter our ticketing system
The team
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
Location: Hyderabad
Shift Timings: Rotational Shift (24x7x365) – 9PM-6AM, 5.30AM-2.30PM, 2PM-11PM
Qualifications
Required:
Bachelor of Engineering/Bachelor of Technology
2.6 – 4.5 years’ experience in a similar role with an Enterprise organisation
ITIL V3 Foundation certification
AWS Certified Cloud Practitioner for AWS Admin L2
Azure Administrator certification
Strong Administration knowledge in AWS, Azure platforms
Knowledge in Patching management for Linux/Windows servers in in-house Datacenters, AWS and Azure platforms
Architecting and Provisioning Windows and Linux environments in AWS and VMware
Strong understanding of Operating systems (RH Linux and Windows) and troubleshooting methodologies
Knowledge of Active Directory, DHCP, DNS, Cluster environment, and Certificate management
Knowledge of Service management, Incident, Change and Problem management processes
Demonstrated ability to specify data collection and thresholds and to analyze complex results
Ability to participate in the business impact assessment and risk assessment processes and help identify appropriate controls to mitigate identified risks
Understands and leverages infrastructure architectural principles for cross-functional purposes
Demonstrates expertise of IT governance concepts
Possess excellent verbal and written communication skills, as well as demonstrable evidence of effective team interactions, client relationship development, and task management
