INTRODUCTION TO EVERNORTH:
Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group.
The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.
About Evernorth Health Services:
Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.
We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
About Cigna:
The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.
Job Title
HIH - Infrastructure Engineering Lead Analyst - Basis
Position Overview
The Senior SAP Basis Engineer is responsible for the reliability, security, and operational excellence of CSD’s SAP landscape. This role supports SAP S/4HANA and EWM platforms hosted in SAP HEC on Azure, along with SAP BTP and BDC, integration tooling, monitoring, and governance frameworks.
Job Overview:
The SAP Basis Engineer is also responsible for ensuring the stability, performance, security, and availability of the enterprise SAP landscape. This role drives best practices, and acts as the point for critical SAP technical issues.
Responsibilities:
Provide day-to-day SAP Basis administration and production support for SAP S/4HANA and EWM systems
Execute incident, problem, and change management aligned with ServiceNow processes
Perform system refreshes, client opens/closes, job and spool administration, printer configuration, and interface troubleshooting
Lead and execute kernel upgrades, patching, parameter changes, and SAP Notes implementation
Operate and enhance monitoring using SAP Solution Manager and SAP Cloud ALM
Support SAP ChaRM transport management and release execution with audit traceability
Ensure SOX and security compliance including audit logging, certificates, SSO, and RFC security
Support SAP BTP, BDC, Integration Suite, Cloud Connector, CPI DS / SDI agents
Coordinate with SAP RISE / ECS / HEC support teams for outages and service requests
Participate in on-call rotations and P1/P2 incident response
Lead and manage the
SAP Basis team
, providing technical guidance, mentoring, and operational governance across development, quality, and production environments.
Own SAP system
installation, upgrades, patching, kernel updates, and landscape architecture
, ensuring alignment with SAP and organizational standards.
Technology Environment
SAP S/4HANA, SAP EWM
SAP Solution Manager 7.2 (ChaRM, Monitoring, CALM)
SAP Cloud ALM
SAP HEC on Microsoft Azure
SAP Business Technology Platform (BTP)
SAP Integration Suite, Cloud Connector
Okta / SAML / SSO
ServiceNow ITSM
Tricentis Tosca / Neoload (integration touchpoints)
Qualifications:
Education:
Any bachelor’s degree
Required Qualifications
11-13 years of SAP Basis experience supporting SAP NetWeaver and S/4HANA
Strong experience with SAP transports, change management, and release governance
Hands-on experience with SAP security, certificates, and audit controls
Proven troubleshooting skills across SAP application, OS, and integration layers
Experience working in regulated or SOX-controlled environments
Preferred Qualifications
Experience supporting SAP HEC / RISE / ECS managed environments
Exposure to SAP BTP and cloud-native integration patterns
Experience aligning SAP delivery with Agile or Jira-based operating models
Healthcare, pharmacy, or enterprise-scale SAP landscape experience
Success Measures
Improved system stability and reduced repeat incidents
Predictable and compliant release execution
Strong audit outcomes with clean change and access evidence
Effective partnership with infrastructure, security, and application teams
Work Hours:
2.30PM IST to 11.30PM IST
Equal Opportunity Statement:
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
