Job Title: Service Head – Power Backup & Electronics Industry
Location: Gurugram
Department: Service & Support
Job Summary:
We are looking for an experienced
Service Head
to lead and manage our service operations across multiple locations. The ideal candidate should have a strong background in
3-phase equipment, inverters, and online UPS systems
or a related industry. The role requires expertise in handling a
distributor network, end customers, service logistics, and material tracking
. The candidate must be skilled in
follow-ups, issue resolution, and ledger management
to ensure smooth service operations.
Key Responsibilities:
Service Operations & Management
● Oversee service operations across multiple locations, ensuring seamless customer support and issue resolution.
● Develop and implement service strategies to enhance efficiency and customer satisfaction.
● Manage the service network, including
distributors, channel partners, and direct customers
.
● Ensure timely
installation, maintenance, and troubleshooting
of
inverters, UPS systems, and other 3-phase equipment
.
Customer & Distributor Support
● Establish strong relationships with distributors and end customers to ensure high-quality service delivery.
● Address escalations, resolve complaints, and ensure a high level of customer satisfaction.
● Hire, train and support service teams and distributors on
product servicing, troubleshooting, and preventive maintenance
.
Material & Ledger Management
● Track and manage service
ledgers
, including
incoming and outgoing spare parts, RMAs (Return Merchandise Authorizations), and warranty claims
.
● Maintain a
record of service materials, spare parts inventory, and component replacements
.
● Ensure accurate billing, warranty tracking, and documentation of service transactions.
Issue Tracking & Closure
● Strong in
follow-ups and closing service-related issues
within set timelines.
● Monitor service request logs and ensure all issues are resolved efficiently.
● Develop
SOPs for service requests, escalations, and preventive maintenance
.
Qualifications & Skills:
●
Bachelor’s degree in Electrical, Electronics, or related engineering field
(preferred).
●
7+ years of experience in service operations
, preferably in
power backup, inverters, UPS, or similar industry
.
● Proven experience in handling
distributor networks, field service teams, and end customers
.
● Strong technical knowledge of
3-phase inverters, online UPS, and power electronics equipment
.
● Proficiency in service
ledger management, inventory tracking, and documentation
.
● Strong
problem-solving, follow-up, and issue-resolution skills
.
● Excellent communication and leadership abilities.
Preferred:
● Experience in
solar power systems, batteries, and energy storage solutions
.
● Familiarity with
CRM tools, service tracking software, and ERP systems
.
