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What We'll Bring:
Lead the Visualization Team’s transition to the future-state model—maintaining strong delivery across the existing service portfolio while building scalable standards, governance, and enablement.
What You'll Bring:
Key responsibilities
10+ years of overall experience, lead delivery across the current portfolio: presentation enhancements, graphic design assets, video storytelling, Power BI dashboards, and training/workshops.
Establish a TU-standard Executive Deck Format (templates, patterns, examples) and define lightweight governance for exceptions.
Establish the Visualization Team as the center of excellence for executive-ready storytelling, improving speed and consistency of enterprise communications.
Improve operational performance through transparent metrics (turnaround, days open, quality/rework) and a continuous improvement cadence.
Implement standardization at scale by creating reusable assets and repeatable patterns for the highest-visibility forums.
Expand training into a broader enablement + self-service program, pairing learning with tooling so teams can complete Level 1–2 work independently.
Productize data storytelling: establish consistent KPI definitions, reusable dashboard shells, and appropriate governance for recurring dashboards.
Own the intake and prioritization governance model: service catalog, SLAs, prioritization logic, and escalation paths tied to executive deadlines.
Improve operational performance through transparent metrics (turnaround, days open, quality/rework) and a continuous improvement cadence.
Operate with a metrics-driven cadence: publish monthly/quarterly operational reporting on volume, turnaround time, and quality/rework; use insights to manage capacity and expectations.
Clarify and manage a tooling roadmap (design, video, Power BI, and automation/AI) to support scalability and appropriate controls.
Partner with leadership and cross-functional stakeholders to align outputs to key enterprise rhythms (executive meetings and governance forums).
Impact You'll Make:
Lead
the build and management of high‑performing teams that deliver executive‑ready storytelling (presentations, visuals, and narrative) for senior stakeholder groups.
Drive
standardization at scale by developing templates, patterns, and reusable assets for high‑visibility forums.
Design and run
rigorous operational processes, including intake, SLAs, prioritization, and escalation, aligned to executive deadlines.
Lead
enablement through training and workshops, and
scale
self‑service approaches to enable teams to produce basic‑level presentations independently.
Use
performance and quality metrics (e.g., turnaround time, days open, QC errors, rework) to manage capacity and continuously improve outcomes.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Manager II, Business Operations
