Roles and Responsibilities:
Partner with managers, process owners and subject matter experts to assess training needs for their functional area(s) of responsibility; assist in translating needs into training requirements/solutions.
Provide training process and training system expertise, acting as an advisor to the business on matters relating to training.
Partner with various functional groups (e.g., Manufacturing, Quality, Regulatory, Compliance, HR, etc.) to incorporate functional-based training programs into the role-based curriculums, as appropriate.
Develop and lead processes to ensure accurate role-based training is assigned and evaluated periodically.
Empower managers and process owners on their responsibilities within the training process, provide tools and resources to enable and sustain their success.
Support, or own, actions for NC/CAPAs related to training outcomes or the training process.
Communicate system issues affecting the business’ ability to conduct and/or document training to drive awareness and timely resolution.
Ensure processes remain in compliance with regulatory standards and quality requirements.
Participate in Communities of Practice or tactic teams to share training expertise that drives continual improvement of training performance and practices.
Lead, plan, evaluate, investigate, or recommend systemic improvements to the training system.
Liaise with the LMS Shared Service Team and monitor LMS SS transactional activity to ensure business SLA’s are being met; implement solutions for business needs and facilitate SLA improvement.
Collect and present on training performance metrics to leadership during periodic meetings and forums (e.g., Quality Systems Management Review).
Generate and distribute training metrics/Key Performance Indicators (KPIs), monitor progress and take timely action to address adverse trends and deviations.
Represent Technical Training processes during regulatory body audits/inspections and support requests for training records and/or evidence for qualification.
Provides guidance to key stakeholders and other sites within the Technical Training Organization
Perform additional duties and projects, as assigned.
Lead tactic team(s) to enhance training process/experiences or standardize practices (regionally or globally)
Skills and Experience Required:
Bachelor’s degree in the area of Business, Training & Development, Education, Quality, or Human Resources related discipline.
5 - 7 years of experience working in a highly regulated quality/compliance environment.
Experience supporting training processes for manufacturing operations a plus.
Working knowledge in Good Manufacturing Practices (GMPs) and ISO 13485 regulations.
Demonstrated experience working with Learning Management Systems (LMS), document management, and change control processes.
Strong coaching, project management and leadership abilities.
Excellent skills in presentation and facilitation techniques in both individual/1:1 and group settings.
Demonstrated ability to influence management, business groups, and Subject Matter Expert (SME)’s toward a recommended thought or action.
Demonstrated ability to work well in a fast-paced environment.
Demonstrated strong verbal, written and interpersonal communication.
Demonstrated organizational and document management skills.
Demonstrated proficiency in MS Office Suite, with strong excel skills.
Location:
Gurugram, Haryana
