Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
Welcome the guests by greeting them as per the standards.
Any matter which may effect the interests of
ACCOR
should be brought to the attention of the Management
Facilitates the functioning of and / or oversees the functioning of Guest Service department (Front Office and F&B Service)
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.
Identify optimal, cost effective use of the resources and educate the team on the same.
Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
Ensure to be familiar with all dishes on the menu.
Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
Ensure to handle the luggage in a courteous and efficient manner.
Control room inventory and assign room per guest needs.
Ensure to be familiar with the property lay out, fire exits and elevator locations.
Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager.
Ensure that breakage, pilferage and spoilage are kept to a bare minimum.
Diploma in Tourism & Hospitality Management
Minimum 3 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint
Good communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times
