We are seeking a detail-oriented and customer-focused Guest Service Associate - Housekeeping to join our dynamic team in Chennai, India. In this role, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction across our hotel facilities. As a Guest Service Associate, you will play a vital part in creating a welcoming and comfortable environment for our guests while working collaboratively with the housekeeping team to ensure operational excellence.
**Operational Duties**
Attend daily briefings and take on assigned tasks with enthusiasm and professionalism
Clean and maintain assigned areas according to established standards and procedures
Understand and respect different guest levels, including VIP guests, and room categories
Replenish guest supplies promptly and respond to guest requests in a timely manner
Report any damage or malfunction in hotel rooms or areas to your Supervisor immediately
Maintain all equipment in a clean and proper state of functionality
Maintain accurate section room reports and daily productivity records
Report lost and found articles to the housekeeping office without delay
Handle guest complaints tactfully and professionally, escalating concerns to your Supervisor
Report any unusual behavior or activities observed in guest rooms, floors, or public areas to your Supervisor
Record room status in your assigned section accurately and efficiently
Perform valet services when required, including linen delivery and laundry order processing
**Additional Responsibilities**
Demonstrate proficiency in hotel fire and life safety procedures and emergency protocols
Attend all briefings, meetings, and training sessions as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Establish and maintain positive, collaborative working relationships with colleagues
Perform other reasonable duties as assigned by management
**Required Qualifications**
Primary school education or equivalent
Good oral proficiency in the English language
Strong attention to detail and organizational skills
Ability to work efficiently and manage time effectively
Physical capability to perform housekeeping duties, including standing, bending, and lifting
Reliable, punctual, and committed to maintaining consistent attendance
Excellent interpersonal and communication skills
Customer service orientation with a friendly and empathetic approach
Willingness to learn and follow established procedures and protocols
Ability to work collaboratively as part of a team
**Preferred Qualifications**
Previous experience in housekeeping or hospitality (training will be provided if you are new to the industry)
Familiarity with hotel operations and guest service standards
Multilingual abilities
Experience handling guest complaints and resolving issues professionally
