We are seeking a dedicated GSA - Front Office to join our team. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.
Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel.
Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail.
Handle guest inquiries, requests, and complaints promptly and professionally.
Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively.
Collaborate with other departments to ensure seamless guest experiences.
Process room reservations, modifications, and cancellations using the hotel management system.
Manage cash transactions and maintain accurate financial records.
Ensure the front desk area is organized, clean, and presentable at all times.
Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting.
Diploma in Tourism / Hospitality Management.
Minimum 1 year of relevant experience in a similar capacity.
Excellent reading, writing and verbal proficiency in English language.
Ability to speak other languages and basic understanding of local languages will be an advantage.
Good working knowledge of MS Excel, Word, & PowerPoint.
Service oriented with an eye for details.
Ability to work effectively and contribute in a team.
Self-motivated and energetic.
Well-presented and professionally groomed at all times.
