We are seeking a dedicated and customer-focused Guest Service Associate (GSA) - Food & Beverage to join our team in Mercure Hyderabad KCP, India. As a GSA, you will play a crucial role in delivering exceptional dining experiences to our guests while maintaining the highest standards of service and efficiency.
Greet and escort guests to their tables, ensuring a warm and welcoming atmosphere
Take food and beverage orders accurately, demonstrating thorough knowledge of menu items and daily specials
Serve food and beverages promptly and professionally, adhering to service standards
Maintain cleanliness and organization of the dining area, including table settings and side stations
Process payments and handle cash and credit transactions efficiently
Upsell and promote food and beverage offerings to maximize revenue
Respond promptly to guest inquiries and concerns, ensuring customer satisfaction
Collaborate with kitchen staff to ensure timely and accurate food preparation
Adhere to food safety and hygiene standards (HACCP) at all times
Assist in opening and closing procedures of the restaurant
Support other Food & Beverage outlets during peak times or as required
Participate in team meetings, training sessions, and briefings as scheduled
Minimum of 1 year experience in hotel operations or food and beverage service
Strong service-focused personality with excellent interpersonal skills
Demonstrated ability to work efficiently in a fast-paced environment
Thorough knowledge of food and beverage service standards and procedures
Understanding of food safety and hygiene standards (HACCP)
Excellent communication skills in English, both verbal and written
Basic math skills for handling financial transactions
Ability to memorize menu items and make recommendations to guests
Flexibility to work various shifts, including weekends and holidays
Strong attention to detail and organizational skills
Proficiency in using point-of-sale (POS) systems
Relevant degree or diploma in Hospitality or Tourism Management (preferred)
Additional language skills are a plus
