Job Description
Purpose of the role
To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Accountabilities
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Analyst Expectations
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Join us as a Group Finance RTB SME at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.
To be successful as a Group Finance RTB SME you should have experience with:
Provide
L2/L3 operational support
for
Oracle Essbase (BSO & ASO), Hyperion Planning, and PBCS
applications.
Monitor application health, data loads, calculations, automations, and batch executions.
Perform
application start/stop
, maintenance activities, and environment validations.
Handle
end‑to‑end support for month‑end, quarter‑end, and year‑end close cycles
.
Proactively identify and resolve performance, data, or calculation‑related issues.
Act as SME for
incident diagnosis and resolution
within SLAs.
Perform
root cause analysis (RCA)
and implement permanent fixes.
Support
standard, normal, and emergency changes
with proper documentation and validation evidence.
Participate in
PIRs (Post Incident Reviews)
and operational risk assessments.
Manage
outline changes, rules files, calc scripts, MaxL scripts, substitution variables
, and security.
Perform
data loads, extracts, and validations
.
Handle
user/group provisioning
and access management.
Support Planning artifacts such as
forms, business rules, task lists, and dimensions
.
Monitor and support
PBCS automations, jobs, and data integrations
.
Execute
LCM exports/imports
, snapshot management, and backups.
Support
monthly patches, validations, and regression checks
.
Coordinate with Oracle / vendors for PBCS‑related issues if required.
Participate in
DR drills (Essbase / Planning / PBCS)
.
Perform DR validations and post‑DR health checks.
Maintain DR documentation and evidence.
Monitor and support batch jobs (Essbase jobs, Planning rules, integration jobs).
Coordinate with upstream/downstream teams during failures.
Ensure successful reruns and data reconciliation where applicable.
Maintain
runbooks, SOPs, KT documents, and operational checklists
.
Ensure compliance with audit, SOX, and internal control requirements.
Provide evidence for audits, risk reviews, and operational metrics.
Some other highly valued skills may include:
Deep understanding of Oracle EPM modules (Planning, Financial Consolidation & Close, Account Reconciliation, etc.) & comprehensive knowledge of Oracle Data Relationship Management.
Ability to interpret financial data, budgeting, forecasting, and reporting requirements
Knowledge on creating and customizing financial reports, dashboards, and ad hoc analyses
Strong analytical skills for resolving system issues and optimizing performance
Knowledge of user roles, security settings, and access controls within EPM Cloud
Effective communication with finance, IT, and business stakeholders
Change Management: Supporting user adoption, training, and documenting new processes
Experience with integrating DRM with source/target systems and transforming data as required
Strong analytical ability to resolve data discrepancies and optimize hierarchies
Developing user guides, process documentation, and conducting training sessions
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in Pune.
