Global Payroll – DCM – Associate - Operate

Industry/Sector Not Applicable Specialism Managed Services Management Level Associate Job Description & Summary At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution. Job Description Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: • Apply a learning mindset and take ownership for your own development. • Appreciate diverse perspectives, needs, and feelings of others. • Adopt habits to sustain high performance and develop your potential. • Actively listen, ask questions to check understanding, and clearly express ideas. • Seek, reflect, act on, and give feedback. • Gather information from a range of sources to analyse facts and discern patterns. • Commit to understanding how the business works and building commercial awareness. • Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Associate — Global Payroll Location: PwC Acceleration Center, Bangalore (Bengaluru) Work Mode: Hybrid/Onsite (as per business need) Shift: Night shift (US/Canada time zones) — openness to night shift is required Experience: 2–5 years (relevant payroll experience) Employment Type: Full-time About the role: The Associate, Global Payroll will deliver accurate, timely, and compliant payroll services for multi-country populations with a strong focus on US and Canada. The role partners closely with HR, Finance, and third-party vendors, and leverages enterprise HR/payroll platforms (Oracle/Workday/SAP), Time & Attendance tools (UKG/Kronos), and case management (ServiceNow) to meet SLAs and drive continuous improvement. Key responsibilities • End-to-End payroll processing across multiple countries: data ingestion, validations, gross-to-net calculations, controls, approvals, and disbursements. • North America focus: support US/Canada payroll cycles across multiple states/provinces and frequencies; handle pre/post payroll checks, time corrections, retro/adjustments, garnishments, and year-end activities (e.g., W-2/T4). • Systems & Tools: Execute payroll using Oracle Fusion Payroll, Workday Payroll or SAP/SuccessFactors Payroll; integrate time files and schedules from UKG (Kronos); manage cases and knowledge articles in ServiceNow. • Compliance & Controls: Adhere to country-specific statutory rules, tax withholdings, audit requirements, and internal control frameworks; maintain audit-ready documentation and SOPs. • Reconciliations & Reporting: Prepare payroll journals, GL interfaces, funding files (ACH/EFT), variance analyses, dashboards, and ad-hoc reports; resolve discrepancies proactively. • Service Delivery: Manage ticket queues and stakeholder communications; meet or exceed SLAs for accuracy, timeliness, and responsiveness. • Vendor & stakeholder management: coordinate with external payroll providers and internal cross-border teams; escalate and remediate issues with clear root-cause analysis. • Continuous Improvement: Identify process gaps and automate where possible (e.g., templates, validations, file transformations); contribute to knowledge base and training. Required qualifications & Skills • 2–5 years of hands-on core payroll operations experience, including global payroll exposure. • Proficiency in at least one major payroll platform: Oracle Fusion Payroll, Workday or SAP Payroll. • Working knowledge of UKG/Kronos (time & attendance/workforce management). • Experience using ServiceNow for case/ticket management and knowledge articles. • US/Canada payroll knowledge/experience (multi-state/province) is an advantage. • Advanced MS Excel skills (lookups, pivots, data validations); strong data integrity mindset. • Excellent written and verbal communication; ability to work cross-functionally and across time zones. • Willing and able to work a night shift aligned to North American time zones. Behavioral Competencies • Detail-oriented with a strong control mindset and ownership of outcomes. • Client-service orientation with the ability to prioritize under tight deadlines. • Collaboration and inclusion across global, multi-disciplinary teams. • Continuous learning and improvement orientation. Education • Bachelor’s/Master degree in Commerce, Accounting, Finance, HR, or related field (or equivalent experience). What you’ll work with Technologies: Oracle Fusion Payroll, Workday Payroll, SAP/SuccessFactors Payroll, UKG/Kronos, ServiceNow, MS Excel Processes: Global payroll cycles, T&A integrations, GL/recons, complia Travel Requirements Not Specified Job Posting End Date