• Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.
• Communicates with project manager/client to identify application requirements.
• Ensures applications meet the standards and requirements of both the client and project manager.
• Conducts tests of the application for functionality, reliability, and stabilization.
• Deploys/implements the application to the client.
• Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements.
• Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
• Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
• Demonstrate professionalism and leadership in representing the Company to customers and vendors.
• Core PureCloud handler development & maintenance.
• Monitor and respond to system errors. Participate in on-call rotation.
• Follow-up on and resolve outstanding issues in a timely manner.
• Update customer to reflect changes in system configuration as needed.
• Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring.
• Ability to multi-task is imperative.
• Participate in interviewing candidates and making hiring recommendations.
• Accurately forecast utilization and consulting revenue.
• Establishing and executing ongoing personnel technical training and growth plans
• Understand system hardware/software to be able to identify problems and provide a remedy.
• Handle TAC/Engineering escalations as directed by the team lead or team manager.
