#S&S2027
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level
: Consultant, Data and Insights
As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work you’ll do:
Independently design, build, and deliver medium/high complexity stories. Use standard estimation methods for user stories.
Own medium-complex modules; perform PoCs, grooming, present design options to TLs. Drive technical grooming; participate in solutioning and PoCs with option analysis.
Engage juniors to follow best practices; perform code reviews and fixes with minimal oversight. Coordinate with onshore/client teams; ensure juniors understand requirements; build client rapport.
Define release management strategy, pipeline management, repository integration with DevOps. Drive meeting agendas; support weekly status reports. Elevate industry knowledge; leverage Delivery Excellence/automation/Smartstarts.
Configure and extend Agentforce/GenAI components; perform PoCs for GenAI-powered features. Mentor Analysts on technical tasks; support technical solutioning and PoCs.
The team:
Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!
Qualifications
Must Have Skills/Project Experience/Certifications:
3–7 years of hands-on software development experience with at least 2+ years on Google Cloud Platform (GCP)
Hands-on experience developing and deploying applications using GCP services including Cloud Run, GKE, Cloud Functions, Pub/Sub, Firestore, GCS, and Cloud SQL
Working knowledge of GECX (Gemini Enterprise for Customer Experience) platform components including Dialogflow CX, Agent Builder, Agent Assist, CCAI Insights, GTP / voice integration and Vertex AI Conversation
Proficiency in Python and/or Node.js/JavaScript, REST & gRPC APIs, GraphQL for building APIs, microservices, and webhook fulfillment logic for conversational agents
Experience on Generative AI (Vertex AI / Gemini APIs, Prompt engineering)
Experience integrating GCP-based solutions with external APIs, CRM platforms, and telephony systems
Familiarity with CI/CD pipelines and version control systems (Cloud Build, Git, GitLab, or GitHub Actions)
Ability to write clean, maintainable, and well-documented code adhering to established design and quality standards
Participate in daily standups, sprint planning, and technical reviews as part of Agile delivery teams
Collaborate with leads, architects, and onsite client teams to build and test GCP/GECX solutions
Good to Have Skills/Project Experience/Certifications:
Exposure to Vertex AI, Gemini APIs, and prompt engineering concepts
Familiarity with containerization using Docker and orchestration on GKE
Google Cloud Associate Cloud Engineer or Professional Cloud Developer certification preferred
Basic understanding of conversational UX design and intent/entity modeling in Dialogflow CX
Experience with monitoring tools such as Cloud Monitoring, Cloud Logging, or Datadog
Education:
BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location
:
Bengaluru/Hyderabad/Pune/Chennai
