#S&S2027
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level
: Senior Consultant, Data and Insights
As a Senior Consultant at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.
Work you’ll do:
Lead scrum teams for Epics/Features; provide technical design and develop stories per sprint.
Lead estimation for Epics/Features; support project plan/timeline, upsell/cross-sell via estimations.
End-to-end ownership of functional modules; lead story grooming/solutioning with onshore/client teams.
Ensure quality with unit/peer review; conduct RCA on defects and provide timely fixes.
Lead code reviews; ensure team adherence to standards; guide on customization vs configuration.
Lead demos to clients; prepare status/QRM reports; present risks/issues in project meetings.
Prepare process flows, release notes, pipeline management; leverage Delivery Excellence/automation assets.
Prepare Gantt charts, RACII/dependency matrix; maintain project leverage with Manager.
Prepare engagement review documentation; support upsell/cross-sell in account/project.
Architect, lead, and optimize Agentforce/GenAI integrations; drive adoption of GenAI/Agentic solutions.
Lead technical solutioning, code reviews, and customization/configuration decisions for Agentic solutions.
Drive innovation in GenAI/Agentforce use cases; ensure best practices in AI/ML integration with Salesforce.
The team:
Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!
Qualifications
Must Have Skills/Project Experience/Certifications:
10+ years of overall IT experience with at least 6+ years of hands-on experience architecting solutions on Google Cloud Platform (GCP)
Deep expertise in designing and delivering large-scale, enterprise-grade cloud architectures leveraging GCP services including Compute Engine, GKE, Cloud Run, BigQuery, Spanner, Pub/Sub, Apigee, and Vertex AI
Strong understanding of cloud networking concepts including VPC design, Shared VPC, Cloud Interconnect, VPN, load balancing, and DNS
Proven experience in cloud security architecture including IAM, BeyondCorp, VPC Service Controls, CMEK, and Security Command Center
Hands-on experience with infrastructure-as-code (Terraform, Cloud Deployment Manager) and architectural governance processes
Experience leading architecture reviews, design workshops, and technical due diligence for enterprise clients
Strong understanding of hybrid and multi-cloud integration patterns and migration strategies (lift-and-shift, re-platform, re-architect)
Demonstrated ability to manage and mentor senior technical teams, drive delivery quality, and engage directly with client C-suite and technology leadership
Lead solution architecture for complex, multi-workload GCP engagements from pre-sales through to implementation
Contribute to practice development, point-of-view creation, and go-to-market strategies for GCP offerings
Good to Have Skills/Project Experience/Certifications:
Experience with GCP AI/ML services and Vertex AI platform architecture
Familiarity with GECX (Gemini Enterprise for Customer Experience) and Contact Center AI (CCAI) platform
GCP Professional Cloud Architect certification strongly preferred; additional certifications (Data Engineer, Security Engineer, Network Engineer) are a plus
Experience with FinOps practices and GCP cost optimization strategies
Prior experience in a consulting or professional services environment
Education
:
BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location
:
Bengaluru/Hyderabad/Pune/Chennai
