Job Description
Analysing the enhancement requests for existing products to ensure validity and appropriateness of enhancement requirements.
Understanding the probable implications of enhancement of the product operations at existing clients and working out appropriate actions under the guidance of Team Lead Software Development.
Ensuring flexibility while addressing customer requirements for enhancement through adding appropriate parametric fixing.
Implementing appropriate and timely bug fixing, version upgrade related procedures to ensure smooth processes at clients end.
Accurately analyzing the issues reported by Implementation and Help Desk teams and providing guidance and necessary knowledge to resolve them at their level.
Creating appropriate implementation utilities so as to empower them implementation team to independently handle on-site installations.
Organizing timely meetings with Implementation and Help Desk Teams to understand their technical assistance related requirements and completing them on priority after validation with Team Lead Software.
Periodically interacting with Implementation and Help Desk Team to update on unresolved issues and implementing the permanent solution in Sharing consultation with Team Lead Software Development.
Updating development documents with the changes carried out in the support releases and keeping track of enhancement/development.
Upgrading one's product and technical knowledge periodically to ensure immediate solutions to customers technical requirements independently.
Desired Candidate profile:
Experience: 2-5 yrs
Business Application Development in MS .net, Angular 4, Bootstrap,JQuery, RESTful Services.
Proficient in MS-SQL and Support Exposure
Source Controls like Git, Svn and releases Management processes
Basic knowledge about Employee Self Service processes.
Technical excellence/orientation.
Performance Focus.
Problem Solving Skills.
Service orientation and Teamwork and Cooperation
BE / MCA / BSC(IT)
The hiring company is a VALUE BASED organisation and has a very low attrition ratio with an excellent work culture.
