What you’ll do…
To take overall responsibility for the management of the front office teams, ensuring guests are well cared for and guest expectations are exceeded.
To ensure that all hotel standard operating procedures are trained and adhered to.
To own the Front Office P&L contributing to annual budget planning and ensuring expenses are kept in line.
To own all quality evaluation processes and strive to improve all qualitative metrics.
To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
To pro-actively identify opportunities to improve and enhance processes and procedures across front office.
Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
To coach and develop the team, ensuring that they are well motivated and informed.
To set stretching yet realistic objectives for the team, monitoring these and providing regular feedback.
To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
To ensure all health and safety procedures and policies are adhered to at all times.
To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
What we’re looking for…
Individuals. You’re looking for a place where you can be you; no clones in suits here.
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
You’re not precious. We leave our egos at the door and help get things done.
You’re up for doing things differently and trying (almost) everything once.
If we got stuck in a lift together, we’d have a good time and share a few laughs.
You want to be part of a team that works hard, supports each other, and has fun along the way.
You are an experienced, commercially savvy operator and have prior experience in a similar role.
You are comfortable with the strategic as well as day to day detail.
You have a high level of verbal and written communication skills, and computer skills.
You have experience of Micros, Fidelio, Opera, and KnowCross.
A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
