We are seeking a professional and organized Front Office Associate to join our team in Gurugram, India. As the first point of contact for our organization, you will play a crucial role in creating a welcoming and efficient front office environment. This position requires someone who is customer-focused, detail-oriented, and capable of managing multiple tasks simultaneously while maintaining a high level of professionalism and courtesy.
Greet and welcome visitors, clients, and employees with professionalism and courtesy
Answer, screen, and direct incoming phone calls and emails to appropriate departments or personnel
Maintain and manage the reception area to ensure it is clean, organized, and welcoming
Schedule appointments and manage calendars for executives and team members
Perform data entry and maintain accurate records and filing systems
Process incoming and outgoing correspondence and packages
Provide administrative support to various departments as needed
Handle general inquiries and direct callers to the appropriate resources
Assist with onboarding procedures for new employees
Coordinate office supplies and equipment ordering
Maintain confidentiality and handle sensitive information with discretion
Support special events and meetings with logistical coordination
Proven customer service experience in a professional office environment
Excellent verbal and written communication skills in English
Strong organizational and time management abilities
Proficiency in data entry and MS Office applications
Professional phone etiquette and communication skills
Ability to multitask and prioritize effectively in a fast-paced environment
Attention to detail and accuracy in administrative tasks
Interpersonal skills and ability to work collaboratively with diverse teams
Flexibility and adaptability to changing priorities
Preferred: Experience with office management software or CRM systems
Preferred: Multilingual capabilities
Preferred: Prior experience in hospitality, reception, or customer-facing roles
Preferred: Knowledge of office protocols and professional business practices
