Knowledge & Ability-
To have thorough knowledge of all SOP’s and P&P’s for Food and Beverage Service department
To have thorough knowledge of local rules and regulations
To have advance knowledge Accor Online Platforms
To have extensive knowledge of hospitality sector, especially upper luxury segment
To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards,
Good written and verbal communication skills in English
Able to develop rapport with colleagues and management staff
Ability to work cohesively with co-workers as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with guests and patrons
Able to exercise good judgement with difficult guests
Understanding and ability to work in a multi-cultural environment
Operations
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Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
Deliver F&B services in accordance to departmental standards and procedures
Check on table setting, cleanliness and side station preparation as per workstation assigned prior to the start of operation.
Greet all patrons warmly upon arrival at the door and escort them to the table.
Ensure that all food & beverage are served according to service standard.
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature.
Try to remember individual patron’s names and their preferences to extend a personalized service.
Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
Thank all patrons for patronizing the outlet upon their departure
Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
Report any complaints, incidents or other irregularities to management
Assist other Food & Beverage outlets with their operations during peak times or when required
Minimum One Year of experience on the same role.
Hotel Management Degree Holder
Oral and written fluency in English
