Fleet Manager
Mandate -3
About Swiggy
Swiggy is India’s leading on-demand delivery platform with a tech-first
approach to logistics and a solution-first approach to consumer demands. With a
presence in 500+ cities across India, partnerships with hundreds of thousands
of restaurants, an employee base of over 5000, a 2lakh+ strong independent
fleet of Delivery Executives, we deliver unparalleled convenience driven by
continuous innovation. Built on the back of robust ML technology and fuelled by
terabytes of data processed everyday, Swiggy offers a fast, seamless and
reliable delivery experience for millions of customers across India. From
starting out as a hyperlocal food delivery service in 2014, to becoming India’s
leading on-demand convenience platform today, our capabilities result not only
in lightning-fast delivery for customers, but also in a productive and
fulfilling experience for our employees.
Roles and Responsibilities:-
* Managing a team of 120-150 Pickup and Delivery Partners directly on a
daily basis Drive Pickup & Delivery Partner efficiency assigned at an
individual level.
* Pickup and Delivery Partner attendance to be maintained basis demand on a
daily basis.
* Improve and maintain promised delivery times for better customer experience.
* Conduct classroom/field training at an individual level for better customer
experience.
* Conduct regular field audits for better compliance among Pickup and
Delivery Partners.
* Manage and control voluntary attrition and control absconders by conducting
regular engagement activities.
* Provide feedback at the individual level and conduct weekly one-on-ones to
understand problem areas.
* Ensure excellent customer experience by solving order level escalations.
* Support Pickup and Delivery Partners during emergencies and exigencies.
Desired Skills:-
* Prior experience in process design and operations implementation. 2-3 years
of experience in managing blue collar workers.
* Should have a bike and be willing to travel within the city.
* Should be available to work on Weekends.
* Knowledge of supervisory techniques to manage, motivate and train blue
collared workers.
* Should know local geographical area knowledge and should be able to
converse in local languages
* The candidate should have an entrepreneurial attitude / should be a
go-getter
* Must have attention to detail and critically think through to resolve
problems.
* Must have customer service skills and be able to maintain a consistent,
high level of service.
Closing note
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regards to race, color, religion, sex,
disability status, or any other characteristic protected by the law.
