Team & Performance Management
* Supervise, train, and motivate a team of food delivery executives
(riders/drivers).
* Schedule and allocate delivery shifts and zones based on order volumes and
operational needs.
* Monitor daily attendance, punctuality, and delivery performance.
* Conduct regular performance reviews and provide feedback or coaching.
* Handle escalations, grievances, and disciplinary actions in line with HR
policies.Operational Oversight
* Ensure smooth execution of daily delivery operations with minimal delays or
service disruptions.
* Track and analyze delivery metrics such as on-time rate, delivery accuracy,
and order completion.
* Optimize delivery routes and zones to improve efficiency and reduce
delivery times.
* Coordinate with the dispatch, warehouse, and customer service teams to
resolve delivery issues quickly.Fleet Maintenance & Compliance
* Ensure all company-owned or partner vehicles (bikes, scooters, EVs, etc.)
are in good condition.
* Schedule preventive maintenance and repairs to minimize downtime.
* Ensure compliance with road safety, traffic regulations, and company
hygiene standards.
* Maintain proper documentation for vehicles, fuel usage, and insurance.
Recruitment & Training
* Support the hiring, onboarding, and training of new delivery executives.
* Conduct orientation sessions on customer service, delivery process, and
food handling protocols.
* Implement refresher training programs to reinforce safety and performance
standards.Reporting & Cost Control
* Monitor key delivery KPIs such as on-time performance, delivery cost per
order, and productivity per rider.
* Track and report fuel usage, overtime, and fleet-related expenses.
* Identify operational inefficiencies and implement cost-saving initiatives.
* Submit regular performance and operational reports to senior management.
