We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The Service Desk Analyst is a member of the Finance Technology team. They are responsible for first level support of finance applications. They will respond to user inquiries regarding incidents with finance applications and finance related data. In addition, they will answer questions via phone and email related to the use of supported finance software. They will escalate to other team members or teams as appropriate
Essential Duties
Provides support to customers relating to various finance software applications and thoroughly documents all work completed into the appropriate call-tracking and incident management systems.
Participates in tasks to ensure data quality and accuracy.
Routinely utilizes and contributes to the knowledgebase and actively promotes utilization to both internal and external customers.
Ensures appropriate and accurate escalation of incidents that require resolution by other groups beyond the Service Desk.
Other duties as assigned
EDUCATION
Associate’s degree in information systems, Business, or
related field
TECHNICAL SKILLS
Basic computer software applications including MS Office
products, email, Internet access, and multimedia technology
Working knowledge of Workday - Preferred
SPECIAL REQUIREMENTS SPECIFIC TO JOB
Passion for and responsibility to the customer
Personal and corporate integrity
Friendly presence, helpful attitude, and self-motivated with demonstrated interpersonal skill
Good organizational and problem-solving skill
Ability to multitask
Ability to work in a highly collaborative environment
Ability to work a flexible schedule including overtime as
required
EXPERIENCE
1 to 3 years of support background and experience working in a call center /phone support environment
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at
https://rsmus.com/careers/india.html
.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces;
Indian Armed Forces Veterans, and Indian Armed Forces Personnel status
; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or
employment/partnership. RSM
is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please
send us an email at
careers@rsmus.com
.
