Job Summary:
We are seeking a qualified and experienced Field Service Representative. The role is critical for managing and supporting our Marine Tank Farm (MTF) and Closed-Loop business segment. The successful candidate will be responsible for ensuring high service standards, minimizing downtime, and maintaining strong customer relationships.
Essential Responsibilities / Expectations:
Customer service: Provide support to customers in external facilities, and ensure customer satisfaction
Installation, repair, and maintenance: Install, repair, maintain, and test equipment at the site
Troubleshooting: Identify and resolve issues
Reporting: Generate service reports
Safety: Responsible for complete EHS activities at the Customer site
Compliance: Adhere to company rules and regulations
Teamwork: Collaborate with colleagues and share information
Equipment management: Maintain tools and equipment
Training: Teach customers on Water treatment chemicals
Flexibility: Adjust plans and asset allocation as needed
Leadership: Guide, motivate, and manage a team of technicians
Key Skills Required
Troubleshooting at site:
Diagnose and resolve technical, mechanical, and chemical issues at site to ensure continued functionality and system reliability.
Customer Support:
Provide technical assistance, guidance, and training to clients on chemical treatment and system operation with best practices.
Documentation:
Accurately document all service, and daily/weekly and monthly reports related activities in detailed.
Performance Monitoring:
Monitor and analyze equipment performance, implementing strategies to improve reliability and efficiency.
Collaboration:
Work closely with other engineers, technical staff, support function and technical team to resolve complex problems and enhance service quality.
Safety Compliance:
Ensure all work complies with relevant health, safety, and regulatory standards.
Inventory Management:
Manage the inventory of chemical stock at site and share input for timely shipment to avoid any surprise
Experience Required:
3 to 8 years
B.Sc./M.Sc./ B.Tech./Diploma (Chemical)
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
