The Field Service Engineer is responsible for providing high-quality technical support across India and the broader APAC region. The role ensures the optimal performance of our sorting equipment and supports customers in the Recycling industries through installation, maintenance, troubleshooting, and training. The position plays a critical part in delivering excellent service experiences and long-term customer satisfaction.
Your Responsibilities
Install, commission, repair, maintain, and upgrade TOMRA sorting systems at customer sites
Troubleshoot electrical and mechanical issues independently and perform root cause analysis
Provide technical support on-site and remotely to minimize machine downtime
Train customer operators and maintenance teams on machine usage and maintenance procedures
Build strong customer relationships through professional communication and reliable support
Document service activities and provide detailed service reports
Ensure full compliance with Health & Safety standards during all service activities
Collaborate closely with internal Service, Technical Support, Engineering, and Sales teams
Travel extensively across India and selected APAC regions (up to 80%)
What We Are Looking For
Degree in Mechanical Engineering, Electrical Engineering, or a related technical field
Minimum 3 years of hands-on experience in electrical and mechanical service work
Experience in customer-facing technical support or field service environments
Strong troubleshooting and problem-solving skills
Good knowledge of industrial equipment, automation, or machinery
Fluent English communication skills
Good computer skills, especially with Microsoft Office tools such as Outlook, Excel, and Teams
Independent and proactive working style
Valid driver’s license
Based in Surat or willing to relocate to Surat
Nice to Have
Experience with PLC systems or industrial automation
Background in recycling, mining, heavy machinery, or industrial automation industries
Experience in B2B industrial service environments
What We Offer
A global and multicultural working environment
High level of ownership and independence
Opportunity to work with innovative sorting technologies
Strong focus on sustainability and resource recovery
Continuous learning and technical development opportunities
Flexible field-based working environment
Laptop and mobile phone provided
Travel expenses covered
Performance bonus opportunity
Why TOMRA?
At TOMRA, you will work with people who are passionate about technology, sustainability, and continuous improvement. We trust our employees to take ownership, solve problems, and contribute to making resource recovery more efficient worldwide.
If you are passionate about consultative sales, industrial technology, and building long-term customer relationships in a growing market, we would love to hear from you.
*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
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