Job Summary
The Field Collection Executive is responsible for
on-ground collection of overdue payments
from customers by visiting assigned locations. The role focuses on timely recovery, customer interaction, negotiation, and ensuring collections are done in a
professional, ethical, and compliant manner
.
Key Responsibilities
Field Collections
Visit customers as per assigned route plans for payment collection.
Collect overdue payments (cash/cheque/online confirmation) as per company policy.
Follow up on delinquent accounts and ensure resolution of pending dues.
Customer Interaction & Negotiation
Explain outstanding amounts, due dates, and payment obligations clearly.
Negotiate repayment plans or settlements within approved guidelines.
Handle customer objections and disputes professionally.
Account Monitoring
Manage assigned collection bucket (30+, 60+, 90+ days).
Update visit outcomes, payment status, and customer feedback in the system.
Identify high-risk or non-cooperative customers and escalate appropriately.
Documentation & Reporting
Maintain accurate records of collections, receipts, and acknowledgements.
Submit daily collection reports and visit summaries to the reporting manager.
Ensure proper handover of collected payments as per process.
Compliance & Ethics
Follow all legal, regulatory, and company guidelines during field visits.
Maintain respectful behavior and avoid any coercive recovery practices.
Ensure confidentiality of customer and financial information.
