Primary Responsibilities
Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department.
Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality.
Ensure to attend to guest complaints, requests or inquiries regarding the services.
Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.
People Management
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service.
Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions.
Financial Management
Identify optimal, cost effective use of the resources and educate the team on the same.
Assist the Assistant Manager -Food & Beverage to prepare and submit in the required format all information necessary for budgeting timeously and accurately.
Operational Management
Ensure to upgrade & update with the trends, practices and equipment in food and beverage preparation and service in the Outlet.
Ensure to set up the equipment and prepare mise-en-place in accordance with Service policy.
Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions.
Ensure on a daily basis that all the amenities are properly arranged prior to service.
Ensure to possess working knowledge of wine, cocktail, mixing all beverages and different cuisines.
Ensure that daily F&B inventory journal, F&B opening and closing stock are noted and initiate requisitions in accordance to the established par stock.
Ensure that Food & Beverage Attendant –Bar maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation.
Knowledge and Experience
Hotel Management Degree/ Diploma
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Minimum 2-3 years of relevant experience
Working knowledge of MS Excel, Word, & PowerPoint
Competencies
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
