Scope:
The WGS planning team supports global enterprise customers running mission-critical ESP solutions on Blue Yonder SaaS platforms.
Due to increased customer adoption of Planning SaaS solutions and growing complexity of integrated architectures, we are expanding the L3 SME support capability to strengthen escalation ownership, solution stability improvements, and service automation initiatives.
You will work closely with:
Planning SMEs
Platform Engineering teams
Product Development teams
Customer architects
Integration teams
to ensure stable and scalable solution operations.
Our current technical environment:
Software: Java, Java Script, GIT, Rest API, XML/XSLT, MS SQL, PL/SQL
Application Architecture: MOCA, PageBuilder and Integrator
Cloud Architecture: MS Azure
Databases – Oracle / SQL Server
What you’ll do:
Escalation Ownership
Resolve complex Demand & Fulfillment solution issues
Lead root cause analysis for production defects
Own solution stability improvements
Partner with engineering teams for fixes
Solution Expertise
Act as SME for
ESP
Customer Solution Stability
Improve platform reliability Drive recurring issue elimination
Enhance service adoption and consumption
Deployment & Upgrade Support
Provide technical leadership during:
customer upgrades
rollouts
patch deployments
post-go-live stabilization
Knowledge Engineering
Document recurring issues
Build reusable troubleshooting patterns
Publish knowledge base articles
Support internal enablement
What we are looking for:
Must Have Requirements:
10+ years SaaS / enterprise application support
6+ years Supply Chain Planning domain experience in BY
Strong exposure to ESP module (any engine)
Technical Skills:
Expert-level:
Oracle SQL / PL-SQL
Unix / Linux environments
Shell / Python scripting
Production troubleshooting workflows
Integration debugging
Process Knowledge
Candidate should understand:
Incident management
Problem management
Change management
SLA handling
Ticket lifecycle ownership
Excellent communication skills
Customer-facing support capability
Nice to Have:
Experience with:
Azure cloud environments Splunk / AppDynamics monitoring Control-M schedulers
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
