The Executive-Key Account Management plays a crucial role in the organization by managing and developing relationships with key clients to achieve sales targets and foster long-term business partnerships. The position involves understanding client needs, promoting products or services, and ensuring overall customer satisfaction.
Key Responsibilities:
1. Client Relationship Management:
Build and maintain strong relationships with key clients.
Understand the clients & business goals and challenges.
Act as the main point of contact for key accounts.
2. Sales and Revenue Generation:
Develop and implement strategies to achieve sales targets and maximize revenue from key accounts.
Identify and pursue upselling or cross-selling opportunities.
Collaborate with the sales team to drive overall company sales objectives.
Achieve monthly team KRA targets Resolve issues that come up on calls/chats/emails
3. Account Planning and Strategy:
Develop and implement account plans tailored to each key account.
Analyze market trends and competitors to identify growth opportunities.
Work closely with the marketing team to align strategies and promotional activities.
4. Communication and Collaboration:
Coordinate with internal teams to ensure seamless delivery of products or services to key accounts.
Communicate effectively with clients to address inquiries, resolve issues, and provide updates.
Collaborate with cross-functional teams to achieve customer satisfaction.
5. Reporting and Analysis:
Escalation management & coordination with multiple teams to resolve delivery concerns
Prepare regular reports on account performance, sales metrics, and market trends.
Analyze data to identify areas for improvement and optimization.
Present findings and recommendations to management.
Conduct regular audits and evaluate employee performance and identify hiring and training needs
6. Any other task as assigned.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field.
Proven experience in key account management or sales.
Strong communication and interpersonal skills.
Analytical and strategic thinking abilities.
Goal-oriented with a focus on customer satisfaction.
Knowledge of the logistics industry and market trends.
Executive-Key Account Management Skills:
Experience in working with CRM, telephony systems is a must
Relationship-building
Sales and negotiation
Communication and presentation
Strategic planning
Analytical and problem-solving
Time management and organization
Must be able to Identify customer-impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate
