We are seeking an experienced and dynamic Executive Housekeeper to join our hospitality team in Jaipur, India. In this leadership role, you will oversee all housekeeping operations, manage a dedicated team of professionals, and ensure exceptional cleanliness and guest satisfaction standards across all hotel facilities. As a key member of our management team, you will combine operational excellence with genuine care for both guests and staff, fostering a positive work environment while maintaining the highest standards of service and hygiene.
Lead, supervise, and mentor the housekeeping team, fostering a collaborative and inclusive work environment that promotes professional growth and high morale
Develop and implement standard operating procedures for housekeeping tasks, ensuring consistency with hotel policies and industry best practices
Conduct daily briefings with housekeeping staff to communicate priorities, tasks, and performance expectations
Inspect all guest rooms, common areas, and housekeeping facilities to ensure they meet established cleanliness, safety, and hygiene standards
Manage department scheduling and personnel allocation based on occupancy forecasts and business demands to optimize operational efficiency
Monitor inventory levels and approve requisitions for guest supplies and housekeeping materials, ensuring cost-effective consumption and waste reduction
Collaborate with other departments, particularly Front Office, Engineering, and Laundry, to maintain accurate room status and coordinate seamless operations
Address guest complaints and concerns with empathy and professionalism, ensuring prompt resolution and guest satisfaction
Provide specialized attention to VIP guests, priority members, and repeat guests to enhance their experience
Develop and deliver training programs to ensure staff possess the skills and knowledge necessary to perform their duties efficiently and professionally
Maintain strict adherence to departmental and organizational budgets, controlling expenditures and implementing cost-saving initiatives
Ensure all staff maintain professional appearance, proper uniforms, and adherence to grooming standards at all times
Conduct performance reviews and provide constructive feedback to support staff development and accountability
Remain flexible and adaptable, taking on additional responsibilities as needed to meet evolving business demands and guest service requirements
Serve as a brand ambassador, embodying organizational values and maintaining exemplary professional conduct both within and outside the workplace
Minimum 10 years of progressive experience in housekeeping operations and hotel management
Bachelor's degree or Diploma in Hospitality Management, Hotel Administration, or related field
Proven strong leadership and team management skills with the ability to motivate and develop staff
Fluent English language proficiency, both written and verbal
Comprehensive knowledge of housekeeping standards, protocols, and best practices
Demonstrated expertise in budget management, cost control, and financial planning
Proficiency in inventory management and procurement processes
Strong organizational and time management skills with meticulous attention to detail
Excellent interpersonal and communication skills for effective collaboration across departments
Proven ability to resolve conflicts and handle guest complaints with empathy and professionalism
Knowledge of health, safety, and hygiene regulations and standards
Computer literacy and experience with hotel management systems and software
Ability to work flexible hours, including weekends and holidays as required
Physical capability to perform duties and inspect facilities throughout the property
Demonstrated commitment to customer service excellence and guest satisfaction
Problem-solving mindset with the ability to make decisive decisions in challenging situations
Resilience and adaptability in a fast-paced, dynamic hospitality environment
