Position - Customer Service
Location - Mulund, Mumbai
About Us:
Founded in 2007, E-commerce company, Ergode with a global reach of more than 120 countries and over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of time. Currently, we have 21 curated websites that bring to our customers. We are a Houston, Texas based corporation and have been in the business for almost 15 years. We have a dedicated and strong team of 650+ associates and we are continuously adding new people to our team. Ergode is consistently ranked among the top online shopping destinations as we have been rated as the Top 30 Sellers on Amazon, and Top 5 in Walmart, and have also managed to achieve the number 1 ranking on eBay.
Our Businesses
| AMI VENTURES INC. | VIR VENTURES INC. | BOSON TECHNOLOGIES.
Our Brands
| MALCO MODES | BELLA SOUS | RED CUP LIVINGS | KEEBLE OUTLETS | STORE INDYA | VIZARI SPORTS | SHALIN INDIA | WRISTY BUDDY I BOLABALL I US TECH I HERBAL CONCEPTS | MORNING STAR | YARDLIO | KOZI | CLEAR BOTTLE |
Summary:
We are seeking an experienced Executive Customer Service professional to join our Zulily Ops department. The ideal candidate will have 1-2 years of relevant experience and a passion for delivering exceptional customer service.
Roles and Responsibilities:
Manage and resolve escalated customer inquiries and complaints
Provide guidance and support to the customer service team
Analyze customer feedback to improve service quality
Collaborate with other departments to ensure customer satisfaction
Qualifications:
1-2 years of experience in a customer service role
Excellent communication and problem-solving skills
Ability to work well under pressure and in a fast-paced environment
Strong attention to detail and organizational skills
Technical Skills:
Proficiency in using email platforms to respond to buyer queries, provide information, and resolve issues.
Ability to handle inbound and outbound calls, addresses buyer concerns, and provide support over the phone.
Experience in handling live chat conversations, providing real-time assistance, and resolving queries.
Soft Skills:
Clear and effective communication with buyers, sellers, and internal departments through various channels.
A strong focus on providing exceptional customer service, understanding buyer needs, and ensuring their satisfaction.
Analytical thinking and problem-solving skills to identify issues, find appropriate solutions, and resolve buyer queries efficiently.
