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Executive- Customer Experience

at ixigo

Gurugram, India Entry Posted 2026-05-22

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About this role

This is a fully remote opportunity with 6 working days Candidate can be based anywhere in India Candidates should be flexible working in rotational shifts. Candidates will be a part of a 2-week training program where our trainers will help you understand the nuances of the Flights/Hotels booking ecosystem and help you familiarize with the travel booking space.  This will be followed by an assessment wherein you will be tested on your knowledge, skills & ability to perform the job responsibilities. After successful completion of training and assessment, you will be absorbed on the payroll of Aasaan Jobs. Graduation is mandatory Freshers are not eligible to apply Minimum 6 months of experience in Calling and Backend operations Knowledge of the travel industry is required Candidates with a travel background will be preferred Must have access to a laptop and a stable Wi-Fi connection Responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.

How to get this job at ixigo

  1. Don't rely on the portal. Cold applications for a role like Executive- Customer Experience land in a pile of hundreds. A direct, personalised message to the hiring manager or a referrer is the fastest way in.
  2. Find the right person. ResuMail surfaces the actual recruiters and hiring managers at ixigo — not a generic careers inbox.
  3. Send tailored outreach. ResuMail drafts an email personalised to your resume and this role, then paces and schedules sends so you stay out of spam.
  4. Follow up. One polite nudge after 5–7 days roughly doubles reply rates — scheduled for you.

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