Job Title:
Field Collection Executive
Department:
Collections & Recovery
Location:
Barrackpore Hub- Multiple Locations (Field-Based)
Reporting To:
Collection Manager
Job Purpose
The Field Collection Executive is responsible for managing on-ground collections, ensuring timely recovery of outstanding payments from customers, maintaining customer relationships, and minimizing default risks while adhering to company policies.
Key Responsibilities
1. Collection & Recovery
Visit customers (dealers / partners / end-users) for payment collection
Ensure timely recovery of overdue payments and EMIs
Follow up on delinquent accounts and resolve payment issues
Achieve monthly collection targets and reduce DSO (Days Sales Outstanding)
2. Field Operations
Plan daily routes and visits efficiently to maximize productivity
Maintain accurate records of customer visits and collection status
Update collection data in CRM/ERP systems in real-time or end-of-day
3. Customer Relationship Management
Build and maintain strong relationships with customers
Address customer queries related to billing, payments, or disputes
Educate customers on payment schedules and policies
4. Risk & Compliance
Identify high-risk accounts and escalate to management
Ensure adherence to company policies and ethical collection practices
Maintain proper documentation and receipts for all collections
5. Coordination
Work closely with Sales, Operations, and Finance teams
Coordinate for dispute resolution and account reconciliation
Provide regular feedback from the field to improve processes
Key Performance Indicators (KPIs)
Collection efficiency (%)
Reduction in overdue accounts
Number of successful field visits
Recovery from delinquent customers
Data accuracy and reporting timeliness
Required Qualifications
Minimum: Graduate in any discipline (Commerce preferred)
Prior experience in field collections, recovery, or sales preferred
Freshers with strong field willingness may also be considered
DRA Certification is must
Required Skills & Competencies
Strong negotiation and persuasion skills
Good communication (local language + basic English/Hindi)
Ability to handle difficult conversations professionally
Basic knowledge of financial/credit processes
Familiarity with mobile apps/CRM tools
Time management and route planning
Other Requirements
Must own/operate a two-wheeler with a valid driving license
Willingness to travel extensively within assigned territory
Comfortable working in field-based roles
Police Verification report from local PS
Character Certificate from Local Councilor or Panchayat Members
Behavioral Competencies
High level of integrity and accountability
Result-oriented mindset
Resilience and problem-solving attitude
Customer-centric approach
Compensation & Benefits
Fixed salary + performance-based incentives
Travel reimbursement (fuel/allowance)
Mobile reimbursement
Insurance and statutory benefits as per company policy
