Job Title:
B2C Returns Executive
Department:
Warehouse / Supply Chain
Location:
Delhi
Job Summary:
We are looking for a detail-oriented and proactive
B2C Returns Executive
to manage end-to-end return inwarding, inspection, and reconciliation of customer returns. The role requires a strong understanding of reverse logistics, warehouse systems, and return workflows across e-commerce platforms. The ideal candidate should be skilled in documentation, analysis, and cross-functional coordination to ensure timely processing of returned products in alignment with SOPs.
Key Responsibilities:
Receive and inward B2C return shipments into the WMS platform.
Verify returned items against return documents and perform quality checks.
Categorize returns (sellable, non-sellable, damaged, etc.) based on condition and guidelines.
Update return status in trackers and systems with accurate remarks and evidence (images, notes, etc.).
Coordinate with QC, SPF claims, and inventory teams for necessary follow-ups.
Communicate with courier partners, customer service, or brand teams for clarification or escalation.
Ensure timely closure of return workflows and minimize pending return backlogs.
Maintain daily, weekly, and monthly reports on B2C return metrics and exceptions.
Support audits, reconciliations, and claim processes as needed.
Key Skills:
Good understanding of e-commerce reverse logistics and B2C return workflows
Proficiency in WMS/ERP systems (e.g., Uniware, Logic, etc.)
Strong Excel/Google Sheets and data entry skills
Detail-oriented approach with excellent accuracy in documentation
Strong communication and coordination skills
Ability to multitask and work under pressure in a fast-paced environment
Qualifications:
Graduate in any discipline (Logistics or Supply Chain preferred)
1–3 years of experience in warehouse or B2C return operations
Experience in e-commerce fulfillment or reverse logistics is a plus
