Job DescriptionRole Overview:
Motivated and customer-centric Inbound and Outbound Executive to manage customer queries through Voice Channels. The role requires excellent communication & Listening skills, problem-solving ability, and a customer-first attitude to deliver a seamless experience to VISL’s B2B and B2C customers.
▪ Identifying customers’ needs, respond promptly to customer inquiries regarding product information, order status, billing, returns, and services.
▪ Resolve customer issues with professionalism and empathy ensuring first call resolution (FCR).
▪ Ability to multi-task, set priorities and manage time effectively, coordinate with warehouse, sales, accounts, and service teams to resolve customer issues.
▪ Follow up customer calls wherever necessary
▪ Rotational Shift
