Executive ( Railway Operations )

About Tripjack TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India! We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners. With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners. Key Responsibilities Handle railway booking operations and customer support activities Manage IVR calling processes for booking confirmations, updates, and follow-ups Verify customer documents and booking details for accuracy and compliance Coordinate with internal teams and customers for pending documentation and issue resolution Handle booking modifications, cancellations, and operational queries Maintain operational records, reports, and documentation accurately Ensure adherence to company SOPs and process guidelines Monitor and resolve customer concerns within defined timelines Support daily operational activities and maintain productivity standards Escalate critical issues or discrepancies to the concerned teams Required Skills & Qualifications Graduate in any discipline Experience in travel operations/customer support preferred Good communication skills in Hindi and English Experience in IVR calling or tele-calling processes preferred Strong attention to detail for document verification activities Basic knowledge of MS Excel and operational reporting Ability to work in rotational shifts and a fast-paced environment