ABOUT THE ROLE
We are looking for a people-first CRM Executive to manage our client database, run outreach campaigns, nurture leads, and maintain long-term relationships on behalf of SIONIQ. You will work closely with Sales, Marketing, and Product teams to keep every client engaged and informed across the full lifecycle.
KEY RESPONSIBILITIES
Maintain and update CRM records from the sales team — tracking Demos Scheduled, Demos Completed, In Negotiation, and Deal Closed
Execute Email and WhatsApp outreach campaigns to showcase product updates, features, company news, and brand content
Follow up with leads who visited SIONIQ exhibitions and move them into the active pipeline
Distribute social media and marketing content to the client database on a regular, scheduled basis
Coordinate with the sales team for client updates, flag stagnant deals, and escalate priority actions to the Sales Head
Collect post go-live feedback from closed clients and share structured reports with internal teams
Build and maintain warm, professional relationships with clients as a genuine representative of SIONIQ
Participate in SIONIQ-organised exhibitions and trade events (domestic travel required)
Submit daily, weekly, and monthly activity reports to the Sales Head
Track all client records where the sales team is active and ensure CRM data is complete and accurate
QUALIFICATIONS
Graduate in Business, Marketing, or a related field
4+ years of experience in CRM, inside sales, or client servicing
Hands-on experience with CRM tools — Zoho, HubSpot, Salesforce, or similar
Familiarity with email/WhatsApp campaign tools is a plus
Strong written and verbal communication in English; regional language fluency preferred
Willingness to travel for exhibitions and client-facing events
