Job Title: IT Executive – IT Support
Location: Indore
Department: Information Technology
Reports To: IT Manager / Head – IT
Key Responsibilities:
Provide first-level technical support to users across departments, including software, hardware, and network-related issues.
Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, and other IT peripherals.
Manage user accounts, access control, and email configurations in line with company IT policies.
Install, configure, and maintain operating systems, antivirus software, and business applications.
Ensure smooth functioning of LAN, internet connectivity, and internal communication systems.
Coordinate with external vendors for IT infrastructure maintenance, repairs, or upgrades.
Maintain asset inventory and ensure proper documentation of IT equipment.
Support data backup processes and assist in maintaining IT security protocols.
Monitor and escalate unresolved issues to senior IT personnel as required.
Assist in setting up video conferencing and presentations for meetings.
Ensure adherence to IT SOPs, data privacy, and cybersecurity standards.
Key Requirements:
Education:
Diploma / Graduate in Computer Science / IT / BCA / MCA or equivalent.
Experience:
1–3 years of experience in IT support/helpdesk or similar role.
Technical Skills:
Windows OS, MS Office 365, Networking Basics (LAN/Wi-Fi/IP), Printer & Scanner setup
Familiarity with Active Directory, DNS/DHCP, antivirus tools, and backup solutions
Knowledge of hardware troubleshooting and basic server support is a plus.
