<div class="content-intro"><p><span style="font-size: 12pt;"><strong>About DevRev</strong></span></p>
<p>At DevRev, we're building the future of work with <em>Computer</em> – your AI teammate. Unlike traditional tools, <em>Computer</em> unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.</p></div><p><strong>About the role</strong></p>
<div>
<p>As an Engineering and Customer facing leader, you will own the end-to-end design and delivery of AI-driven business transformation projects, while also innovating on tools and services on the DevRev product.</p>
<p>You'll work closely with pre-sales teams to scope technical integration and implementation strategies, translating business requirements into architectural solutions. Once opportunities move to post-sales, your team will own the detailed technical designs from original scoping documents and drive execution to build proofs-of-concept, custom integrations, and solutions that validate technical feasibility.</p>
<p>As the technical owner of the customer relationship, you'll partner cross-collaboratively to ensure successful delivery. Your role spans from understanding domain-specific customer needs to designing scalable, agent-based AI solutions using DevRev's platform, with direct involvement in implementing key technical components and debugging complex integration challenges.</p>
<p>This position requires a unique blend of enterprise architecture expertise, AI solution design, hands-on development skills, customer empathy, engineering leadership and cross-functional collaboration. You'll act as the connective tissue between pre-sales, customer success, engineering, and product teams, bringing our AI capabilities to life for real-world business impact.</p>
</div>
<div><strong> </strong></div>
<div><strong>What you'll do</strong>
<div>
<ul>
<li><strong>Customer-facing:</strong> Working directly with customers </li>
<li><strong>Lead Execution</strong>: Define project plans, align internal teams, and ensure timely delivery of deployments</li>
<li><strong>Design & Deploy AI Agents:</strong> Build and configure intelligent solutions leveraging snap-ins, connectors (AirSync), workflows, and AI agents on the DevRev platform to solve real customer problems.</li>
<li><strong>Integrate Systems</strong>: Connect AI agents with external platforms (e.g., CRMs, APIs, databases) for seamless workflow automation.</li>
<li><strong>Optimize Performance</strong>: Tune prompts, logic, and agent configurations for accuracy, reliability, and scalability.</li>
<li><strong>Own Requirements</strong>: Partner with customers to deeply understand their needs and translate them into technical agent specifications.</li>
<li><strong>Prototype & Iterate</strong>: Lead live demos, build rapid proof-of-concepts, and refine solutions through customer feedback.</li>
<li><strong>Advise Customers</strong>: Act as a trusted technical advisor on AI agent architecture, performance, and long-term scalability.</li>
</ul>
</div>
<div> </div>
<div><strong>What you'll bring</strong>
<div>
<ul>
<li><strong>Experience</strong>: 5+ years in software design and development, AI/ML engineering, or technical consulting coupled with customer-facing experience</li>
<li><strong>Leadership: </strong>3+ years leading technology teams as a hands-on leader</li>
<li><strong>Customer Empathy</strong>: A bias for action and a relentless focus on solving problems for customers.</li>
<li><strong>Communication</strong>: Strong written and verbal skills to articulate technical concepts to both engineers and business stakeholders.</li>
<li><strong>Cloud & DevOps</strong>: Hands-on experience with AWS, GCP, or Azure, and modern DevOps practices (CI/CD, containers, observability).</li>
<li><strong>System Integration</strong>: Comfortable integrating systems via APIs, webhooks, and event/data pipelines.</li>
<li><strong>Data-Driven Mindset</strong>: Use A/B testing, telemetry, and metrics to guide decisions and drive improvements.</li>
<li><strong>Background</strong>: Bachelor's or Master’s degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus</li>
</ul>
<p><strong>Nice to have</strong></p>
<p><strong>Coding Skills:</strong> Strong proficiency using TypeScript/JavaScript, Python, data structures and algorithms, (Nice to have: Go)<br><strong>Applied AI Knowledge: </strong>Large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.</p>
</div>
</div>
</div><div class="content-conclusion"><p><em>DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.</em></p></div>
