Job purpose
Handle all Service calls efficiently to gain Customer Satisfaction
Generate revenue through recommending Spare parts after service visit
To attend and prioritize service calls to minimize resolution time
Ensure sharing Best Practices within team to build more technical strength
Duties and responsibilities
Attend all service calls as per schedule given by Service Coordinator/Dispatcher
Submitting critical & recommended Spare Parts list to Customer after service visit
Timely submissions of Service reports and related reports to close calls raised in SAP
Improve technical skills to handle breakdown calls effectively to reduce downtime of MHEs
Decision making and problem solving attitude with joint team efforts
Always suggest ways in improving handling of Installations & Commissioning
Follow up on Payments with Customers
Implementing measures for enhancing Safety levels during service
Responsible for fulfilling all necessary documents related to Service activities
Qualifications:
Education : ITI / Diploma in Mechanical, Electrical, Electronics
Specialized knowledge : Special course in Mechanical, Hydraulics and Electrical circuits
Skills : Technical Skills, Good Communication Skills
Abilities : To fulfill Customer’s requirement ensuring 90% uptime of MHEs
Other characteristics such as personal characteristics : Humbleness
Professional Certification : Course on basic Hydraulics & Electrical
Experience : 2 to 4 years
