Role Summary
The Enrollment Representative is responsible for the technology support of installing and updating existing electronic eligibility and online enrollment (OLE) accounts. In addition to processing manual eligibility data requests and working on several types of fall out reports to make updates. This is a critical role in providing high quality and accurate results as the data entry ensures benefit coverages to Cigna customers.
Responsibilities
Process inbound client requests to enroll new membership, make edits to existing or process terminations to existing membership
Process transactions on fallout reports using specific work instructions for each of the various reports
Perform research to identify and resolve inconsistencies in eligibility data through individual analysis
Assist in the client set up for electronic eligibility and online enrollment tools, following specific work instructions and guidelines provided by internal resources
Assist with testing as needed; input enrollment in to test environment and process enrollment examples and provide input during testing on the outcome
Additional responsibilities as assigned
Expectations
Assess the inbound request/files and complete the data entry into Diamond following work instructions with accuracy and speed
Conduct Iteam loads, MTRs, and BOTS to assist with OLE and Electronic eligibility needs
Process MBA enrollments at point of VOB/GOP submission
Assist with Middle East enrollment as identified
Load and test enrollments per examples provided in test/UAT environment
Communicate with all necessary internal and external business partners in a professional manner in a variety of communication styles (i.e. e-mail, telephone, Webex meetings, etc.)
Qualifications
Bachelor’s Degree
2+ years’ experience in Cigna Global Health Benefits, (CGHB) preferred, not required
Strong Written and verbal communications skills
Attention to detail
Demonstrated ability to consistently meet and exceed performance metrics such as productivity and quality
Adept computer skills, with experience navigating multiple systems to complete a single task
Intermediate to advanced skills using Microsoft Office products, specifically Excel and Outlook
Strong Analytical Skills
Ability to Learn Quickly
Ability to Work Independently and in a Team Environment
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
