Job Summary:
We are looking for a results-driven Global E-commerce & Omni-Channel Marketplace Manager to lead international marketplace operations for D2C Indian brands exporting to the USA and other global markets.
The role will own omni-channel execution, marketplace performance, cross-border coordination, vendor management (USA ecosystem), and end-to-end P&L accountability across multiple international platforms.
Key Responsibilities:
1. Omni-Channel Marketplace Management
Manage and scale operations across Shopify (D2C) and global marketplaces including Amazon US, Walmart, Target, BestBuy, Kohls, Macy’s, Sharper Image, Staples, Robot Shop, and TikTok Shop.
Oversee product cataloguing, listing optimization, pricing strategy, and marketplace compliance.
Monitor and maintain account health, performance metrics, and marketplace policy adherence.
2. Reconciliation & Operational Control
Manage settlements, reconciliation processes, refund tracking, and discrepancy resolution.
Ensure accurate financial tracking across all marketplaces.
Coordinate fulfilment partners for smooth order execution and timely deliveries.
3. Cross-Border & USA Vendor Coordination
Oversee export operations to the USA and other international markets.
Coordinate with USA-based vendors, distributors, freight partners, and marketplace account managers.
Ensure seamless cross-border shipping execution and compliance.
4. Reporting & Growth Optimization
Track marketplace KPIs including sales performance, returns rate.
Generate insights to improve channel performance and scale global presence.
Identify expansion opportunities across new marketplaces and regions.
Qualifications
5+ years of experience in global e-commerce or omni-channel marketplace management.
Prior experience with D2C Indian brands exporting to the USA or other international markets.
Strong exposure to USA vendor ecosystem and cross-border trade execution.
Hands-on experience managing multi-marketplace platforms.
Data-driven mindset with strong analytical and reporting capabilities.
Excellent stakeholder management and negotiation skills.
