Job Description
Primary Responsibilities
Operation
Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team
Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
Supervise public areas
Replenish guest supplies and ensure that guests requests are promptly attended to
Attend to reports on damage or malfunction in hotel rooms
Maintain equipment in proper state of cleanliness
Maintain a section floor report
Conduct regular room checklists
Report unusual behavior/activities on floors to Executive Housekeeper
Record room status in allocated section accurately
Assist Executive Housekeeper in assessing team members’ attendance and performance
Other Responsibilities
Be well versed in hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the assigned by the Management
Establish and maintain effective employee working relationships
Qualifications
Diploma / Degree in Hotel Management
Excellent communication skills and a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
