Key Responsibilities
1. Inventory Planning & Coordination
> Plan and maintain optimum inventory levels across Mother Warehouse, 3PL facilities, and Marketplace FCs.
> Coordinate with warehouse teams for timely replenishment of fast-moving SKUs.
> Monitor ageing inventory, slow-moving stock, and notify the team for liquidation/discount planning.
> Forecast weekly & monthly inventory requirements based on sales trends, seasonality, and promotions.
> Ensure accuracy of inventory in Uniware/OMS vs Marketplace portals.
2. Marketplace Operations & Coordination
> Act as the single point of contact for marketplace category/account managers.
Coordinate issues related to:
Order cancellations
Order delays
Returns/RTO/Non-delivery
ASN/GRN discrepancies
> Ensure daily resolution of marketplace operational tickets.
> Track and manage weekly vendor returns (FBA/FBF etc.).
3. 3PL Partner Management
> Coordinate daily with 3PL partners for:
Order processing timelines
Dispatch accuracy & TAT
Inventory reconciliation
Stock audits & cycle counts
> Raise operational issues and track resolution with the 3PL teams.
> Monitor SLAs – especially dispatch cut-off adherence and delayed orders.
4. Listing Hygiene & Content Maintenance
Regularly check marketplace listings for:
Missing images
Incorrect titles/descriptions
Wrong bullet points
Pricing errors
Keyword relevance
Monitor Buy Box % and pricing parity across channels.
Coordinate with content/graphics team to improve listing quality.
5. Order Tracking & Issue Resolution
Track daily orders and coordinate with warehouse team for smooth fulfilment.
Resolve discrepancy cases such as:
“Delivered but not received”
“Wrong item received”
“Incorrect listing fulfilment”
Maintain tracker for errors and work with ops team to reduce repeat issues.
6. Reporting & Data Analysis
Prepare daily/weekly MIS reports:
Inventory status report
Sales & dispatch summary
Marketplace penalty tracker
Returns & RTO analysis
Maintain SKU-level stock ageing, fast/slow mover dashboards.
Support promotions planning and event readiness (BBD, Prime Day, FK BBD).
